BEST · Trash to Cashback  ·  Growth Strategy  ·  Mandaluyong

Turn a warm beachhead into Mandaluyong's materials-recovery layer — and sell the diversion.

A sprint-driven plan built on one truth from the data: TTCB doesn't need to be noticed from scratch. It needs to wake the people it already has, make them come back more often, and package the audited tonnage it already produces into the EPR-compliance product obliged enterprises are legally required to buy.

Prepared 24 Jul 2026 Horizon 30-day sprints Basis ASM 2025 + live SQL baseline + EPR research Owner Management + BD + Centers
📡 This is a printable snapshot (baseline figures as of Jul 2026). Live, certified numbers: the Command Center dashboard.
01

The situation, in the numbers

The program is healthy at the top line but leaking at the core: the active base is holding, yet each member visits less often, a third never come back after one drop-off, and millions of pesos of earned cashback sit dormant in accounts that have gone quiet.

Registered Eco-Warriors
80,441
Program-wide since 2021 (ASM 2025). 966,622 kg collected in 2025, 90.91% delivered to recyclers.
Active (last 60 days)
3,998
Of 19,259 who have ever transacted in the recycling DB. 9,005 active in the last year.
Lapsed > 60 days
15,251
Known members who have stopped coming — the single largest re-engagement pool.
Earned by lapsed members
₱3.12M
Lifetime EP earned by lapsed members (1 EP = ₱1) — mostly already redeemed via the bXTRA Account ledger (true unclaimed ≈ ₱52K, Jul 2026). Proof of familiarity, not waiting money.
Visits / active member / month
1.5 ▼ from 2.5
Frequency, not headcount, is the problem. Falling through 2026.
One-and-done members
33%
2,980 of active members visited exactly once. The habit never formed.
Mandaluyong rank
#5 city
499 active warriors, ~8 collection points, 300,478 EP & 167,179 kg all-time. Already open.
Mandaluyong hauling
3,062/yr
Bookings growing (2,536 → 3,099 → 1,740 YTD). 98 hauling customers, 459 pickup sites.

02

Why this is a monetization problem, not an awareness problem

You already run the model everyone else is trying to build — and you already own the product EPR clients must buy.

The global best-practice for household recycling participation is the sari-sari-store-as-collection-node pattern (Nestlé × Pasig, PCX "Aling Tindera"). TTCB already operates it at scale: 7,893 micro-retailers across Tapon to Ipon (Coca-Cola), SariCycle (Ajinomoto), PocariCycle (Otsuka) and Shell Select — with KPIs over-performing at 154%, 138% and 100%.

And the digital stack you demoed at the ASM — Batch Management's Exchange → Withdrawal → Verification → Retirement chain with RTK Certificates, plus the ESG dashboard — is exactly the audited, chain-of-custody diversion an obliged enterprise needs for its annual ECAR third-party audit. Under RA 11898, obliged enterprises (assets > ₱100M) must divert 60% of their plastic footprint in 2026 (rising to 80% by 2028), and the penalty for missing it is ₱5–20M or twice the cost of the recovery shortfall — which is precisely why buying your verified tonnage beats paying the fine.

And there's a third asset most competitors don't have: Eco Marathon — your Eco Challenge + Eco Milestone programs packaged as a ready-made CSR / EPR program a brand can sponsor (as AutoIndustria, Mondelez, Diageo, Coca-Cola and others already have). A sponsor funds the deployment, which brings the program into an LGU or barangay — helping that LGU meet its RA 9003 segregation duty while the audited tonnage satisfies the sponsor's RA 11898 EPR obligation. One motion, three winners: brand, LGU, BEST.

So growth here is four moves that compound: re-activate the members and cashback you already have → fix frequency so they keep coming back → land a sponsor-funded city program in Mandaluyong (the model you already run in Quezon City) → package & sell the audited diversion to new EPR clients, with your over-performing brands as reference logos.


03

The partnership engine: Eco Marathon → sponsor → LGU

This is the layer that makes the whole strategy self-funding. It's smaller than the brand-EPR line in raw revenue, but it's the strategic hinge — because RA 11898 (EPR) runs through LGUs, and BEST is the one helping them comply with RA 9003.

Eco Marathon is a productized CSR / EPR program — brands sponsor it, LGUs host it, BEST runs it.

Eco Marathon = Eco Challenge + Eco Milestone, a ready-made program a brand can put its name behind. The money and motion flow one way, and everyone in the chain gets what they need:

Brand sponsor
Coca-Cola, Ajinomoto…
funds + brand equity
Eco Marathon
Challenge + Milestone
deployment & pop-ups
LGU / barangay
or school
RA 9003 compliance
Audited diversion
RTK chain-of-custody
RA 11898 EPR credit

BEST earns across the chain: per-kg / processing fees, revenue from recovered materials & EPR credits, and by bundling with the hauling contract — while pop-up centers are set up free where possible, or sponsor-funded where a brand owner (Mondelez, Diageo, Pocari Sweat and more) picks up the tab.

The loop can start from either end — and usually starts with the community. Most often BEST builds the community first, free, because a living, active community is the asset that later attracts a sponsor, a school's own budget, or an EPR buyer. "Free" here is an investment in the sellable asset, not charity — on one condition: instrument every deployment (RTK data, members, tonnage) so it's convertible the moment demand appears.

You already run this at city scale. Quezon City is the proof — a BEST-operated, barangay-wide official Trash-to-Cashback program:

QC program members
7,786
The largest member base of any city — a full LGU deployment.
QC collection points
67
QC Hall, 30+ barangays, Nat'l Ecology Center, Camp Aguinaldo, BJMP, UP.
QC EP generated
2.78M
Your single largest EP-issuing footprint (886K kg recovered).
Mandaluyong today
0
Barangay-network points — only scattered private sites. The whitespace.
Site network: MBEC Center · Kiosk · Van · Pop-up · Tent IPM Pop-up · IPM MRF TEM Sponsors: Coca-Cola Ajinomoto Otsuka / Pocari Mondelez Diageo Shell AutoIndustria

Community first — revenue follows, from more than one place. Nothing is fixed, and that's optionality, not uncertainty. Deploy free where there's community energy, then graduate each site up this ladder:

DAY 1
Recovered materials — the "waste fallout"
The recyclables themselves, sold to off-takers (Holcim, Republic Cement, PetValue). Baseline revenue with or without a sponsor.
DAY 1
The community as the asset
A live, data-instrumented community (RTK tonnage + members) is what makes every line below sellable. Build it free; capture the data always.
NEXT
School / institution self-funding
The site funds its own program — it's a waste service they'd pay for anyway. Let each school's willingness decide the model.
NEXT
EPR diversion credits
The audited tonnage sold as RA 11898 compliance to obliged enterprises.
LATER
Brand sponsor / CSR adoption
A brand adopts the proven community for branding + its own EPR obligation — the Eco Marathon tie-up.
LATER
LGU service fee + ESG-reporting-as-a-service
Once proven, the city pays to run its official program, and the ESG dashboard becomes a billable deliverable.

04

Growth plays, in priority order

Ordered by return on the next 30 days of effort. Plays 1–2 are near-free and use assets you already have; Play 3 makes BEST visible in every barangay; Play 4 lands the sponsor-funded city program; Play 5 is the highest-revenue; Play 6 feeds supply.

1

Wake the sleeping cashback

Re-engagement · lowest cost, fastest return

Run a targeted reactivation blast to the 15,251 lapsed members who earned ₱3.11M lifetime with the program (bXTRA Account ledger check: mostly already redeemed — so the hook is history, not waiting money): "You've earned with Trash to Cashback before. Bring recyclables to [nearest Mandaluyong point] and start earning again." Drive them via SMS / app push / the bXtra-lookup page, prioritizing Mandaluyong and NCR.

Why it works: zero acquisition cost — these people already know the program and have a balance. Deposit-return evidence (Germany >98% return) shows a clear, owed, personal value is the strongest participation trigger. Even a 15% reactivation = ~2,300 members returning.

Effort
LOW
Impact
HIGH
Budget ask
₱30–50k SMS/comms
Tracked in
Eco-Rewards + bXtra-lookup
2

Fix the frequency leak

Retention · turn one-time drop-offs into a habit

Visits per active member fell from ~2.5 to ~1.5 per month, and a third of members never return after one visit. Deploy a savings-passbook + streak framing on top of the milestone badges you already have (5kg UBC / SUP / carton / aluminum). Reward the 2nd and 4th visit, show a running "peso saved" total, and send a nudge at day 30 of silence — before a member becomes a statistic.

Why it works: the national Eco-Savers passbook model (DENR/DepEd) drove ₱50–₱1,800 of savings per participant per year and beat pure cash on retention. Lifting frequency by just +0.4 visits across ~4,000 active members compounds into volume without a single new sign-up.

Effort
MED
Impact
HIGH
Budget ask
Reward pool sponsor-fundable
Tracked in
Eco-Rewards dashboard
3

Barangay IEC — put BEST on the map in Mandaluyong

Awareness · the acquisition front-end

Continue and expand the Information · Education · Communication campaigns (150+ already run program-wide) into Mandaluyong's 27 barangays — barangay-hall sessions, door-to-door, school assemblies — with one clear message: BEST exists, we run Trash-to-Cashback, and we have an office right here in Mandaluyong. Register Eco-Warriors on the spot.

Why it works: awareness is the top of the funnel — more residents educated → more Eco-Warriors → more recyclables recovered. It's low-cost, sponsor-fundable, and it's what turns the "we're already here" beachhead into real sign-ups and volume.

Effort
LOW–MED
Impact
HIGH
Budget ask
Field team + materials sponsor-fundable
Tracked in
Ops / EcoWarriors dashboard
4

Land a sponsor-funded city program in Mandaluyong

The QC model · the strategic capstone

Replicate the Quezon City model in Mandaluyong. Two ways in — run whichever a barangay or school offers first: community-first (deploy free where there's energy, build the community, monetize later up the revenue ladder) or sponsor-first (a brand funds the Eco Marathon deployment upfront). Either way, roll a barangay-wide Trash-to-Cashback across the 27 barangays (start with Addition Hills ~109k and Highway Hills ~43k). Mandaluyong today has no barangay network — only ~8 scattered private points — despite only 3 barangays with working MRFs and ~15% of waste segregated. Pitch it to the LGU as their RA 9003 compliance solution, with IPM's hauling relationship as the quiet wedge for barangay access (kept separate publicly, per management).

Why it works: it's a proven, city-scale playbook (QC = 67 points, 7,786 members, 2.78M EP) that serves three masters at once — a brand's EPR obligation, the LGU's RA 9003 duty, and BEST's per-kg + materials + credit revenue. Build the community first and the funding follows it; every kg also becomes audited tonnage feeding Play 5.

Effort
HIGH
Impact
STRATEGIC
Budget ask
Free-build or sponsor BD + LGU time
Tracked in
Ops / EcoWarriors dashboard
5

Package & sell the audited-diversion product

EPR clients · highest revenue vector

Productize what you already do for Coca-Cola and Ajinomoto into a repeatable EPR-compliance offer — and sell what actually makes it work: you don't just recover a brand's own packaging, you evolve a community to see value in all its waste and change everyday behavior, so diversion is durable, not a one-off pickup. The deliverable stack is ECAR-audit-ready: verified tonnage + RTK chain-of-custody + ESG-dashboard reporting. Build a one-page sales sheet led by your over-performing KPIs (154% / 138%), point prospects to Mandaluyong as a live flagship catchment, and have the BD person run outbound to F&B and packaging brands facing the 2026 60% target.

Why it works: the product exists, the compliance deadline is legislated, and the penalty math (2× shortfall cost) makes your tonnage the cheaper option — while the behavior-change story hands the brand a deeper, truer ESG narrative than a bought plastic credit ever could. Your existing brand logos de-risk the buy — this is where the sponsor money that funds the community plays comes from.

Effort
MED
Impact
HIGHEST $
Budget ask
BD time + collateral
Tracked in
Batch Mgmt / ESG dashboard
6

Junior Eco-Warriors — the school pipeline

Institutions · reliable supply + household champions

Roll our own Junior Eco-Warriors program (TTCB's school edition) into Mandaluyong schools and barangays: students bring recyclables, a passbook logs points, and points convert to school supplies each term. Kids become collection champions who pull household volume in with them.

Why it works: schools deliver predictable weekly volume through existing DepEd structure, rewards are sponsor-donated (near-zero cost to BEST), and it seeds the next generation of warriors. Highly replicable across 27 barangays.

Effort
MED
Impact
MED–HIGH
Budget ask
Sponsor-funded supplies
Tracked in
Ops / EcoWarriors dashboard

05

Rollout — run as 30-day sprints

Front-load the free wins (re-activation, sales collateral) so early volume and pipeline show up while the sponsor and LGU conversations mature.

DAYS 1–30

Foundation & the free wins

  • Launch the dormant-EP reactivation blast (Play 1) — Mandaluyong & NCR first.
  • Build the EPR sales sheet + the "Mandaluyong city program" sponsor pitch, both led by QC & brand KPIs (Plays 4–5).
  • Start barangay IEC in the densest areas — flag the Mandaluyong office; open the LGU conversation.
  • Set the baseline dashboards & targets so lift is measurable from day one.
DAYS 31–60

Activation

  • Turn on the frequency / streak & passbook program (Play 2).
  • Scale barangay IEC (Play 3); shortlist & pitch a founding sponsor for the Mandaluyong program (Play 4).
  • First EPR prospect meetings booked; stand up the first 5–8 Mandaluyong pop-up nodes.
  • Pilot Junior Eco-Warriors in 2–3 schools (Play 6).
DAYS 61–90

Scale & prove

  • Measure reactivation & frequency lift; double down on what converted.
  • Close a founding sponsor and/or LGU MOA for Mandaluyong; submit ≥3 EPR proposals.
  • Expand to 18 Mandaluyong points; add schools/barangays.
  • Publish a results snapshot to the board — reactivation, kg, sponsor & pipeline value.

06

KPIs & where they live

Every target maps to a dashboard you already run — no new reporting to build. Baselines are the live figures as of 24 Jul 2026.

MetricBaseline30-day sprint targetDashboard
Barangay IEC sessions (Mandaluyong)06Sprint Board
Residents reached in person01,200+Sprint Board
New Mandaluyong Eco-Warriors+150Sprint Board / EcoWarriors
Mandaluyong active · 30 days166280Command Center
Lapsed pilot returned (of 616 messaged)060Command Center
Doors open in the city58Command Center map
Street-level redemption partners0 new+5 signedSprint Board
LGU · Sponsor · EPRwarmmeeting held · 5 pitched/1 met · 1 proposalSprint Board
Junior Eco-Warriors school01 scoped, launch datedSprint Board

07

What we will not do

Discipline is a growth lever. These are the tempting moves the data says to avoid this quarter.

Buy paid mass-media ads before organic awareness is running. The program DOES want the whole city to know TTCB — but free channels first: the media engine, street visibility, barangay IEC, and member referrals. Paid boosts come only after the organic funnel proves what converts.

Publicly co-brand with the IPM / LGU contract. Keep it separate per management — use the relationship for barangay access only, not for marketing.

Fund household rewards off BEST's balance sheet. Route incentives through EPR / brand sponsors — the proven model that already pays for Tapon to Ipon and SariCycle.

Report total-kg as year-on-year growth. The 2026 drop in MSW / food-waste logging makes raw tonnage misleading — report recyclables only, and confirm where disposal flows now log.

Open standalone points with no anchor. Every new Mandaluyong node should sit on a micro-retailer or school — density beats isolated locations.

Invest in high-capex RVMs yet. Manned + micro-retailer nodes have better ROI at this stage; revisit reverse-vending only once density is proven.

Build free communities you can't instrument or convert. Community-first is right — but capture audit-grade data (RTK tonnage + members) and give each site a visible path to revenue (materials, school, sponsor, or EPR). Free is an investment, not a permanent giveaway, and every EP issued is a real liability.

Assumptions & data flags (verify before board sign-off):
  • IPM Mandaluyong LGU contract does not appear in either BEST database — all IPM records are Bacolod MRF operations. Treated here as an external, offline relationship to activate, not a data asset.
  • 2026 MSW / food-waste volume drop is a logging change, not a real collapse — confirm with ops where those disposal flows now record before quoting total-kg trends.
  • Hauling client segment (commercial / residential / institutional) is not stored in the DB; segment targeting needs a classification field or net-new tagging.
  • "Registered 80,441" is the program-wide ASM figure since 2021; the active / lapsed / frequency figures are from the recycling SQL DB (24,466 members, 19,259 ever-active) — different denominators, both correct in context.
  • The QC city-program footprint (67 points, 7,786 members, 2.78M EP) is read from live collection-location data — QC Hall + 30+ barangays confirm a full LGU deployment. Commercial terms of the LGU / sponsor programs are management-supplied, not stored in the databases; plug in the real peso values before board sign-off.
  • Sponsor & school rosters (AutoIndustria, Mondelez, Diageo, etc.) come from the Eco-Milestone / Eco Marathon records and management, not the recycling DB (the students table is effectively empty).